The Parcelly team is back in the office after an insightful day at the IMRG - Peak Connect Conference 2017 hosted at the Cavendish Conference Centre in Marylebone, London.
Organised by IMRG, the UK’s online retail association that helps members to understand and improve their online retail performance, the event focused on significant changes the Christmas Peak period has undergone in the recent years. The ever-evolving character of Black Friday has been discussed and predictions for what will happen this year have been made - the ultimate goal being helping retailers build a strategy to secure their share of spending during the busiest time of the year.
Our CEO, Sebastian Steinhauser took part in the panel discussion on 'The changing customer', joining relevant companies such as our business partner No Ordinary Suit, as well as Smartbox Group, Barclaycard and Conversant.
The panel discussion concentrated on the way Black Friday has revolutionised the Christmas Peak period in recent years by pulling a huge bulk of sales forward into November. The panel particularly focused on:
• The behavioural trends seen in 2016
• The different customer expectations during peak
• The different kind of shopper around peak
• Techniques for increasing conversion
The conference was the perfect opportunity for us to showcase our innovative proposition, showing how Parcelly can help customers and businesses alike to make the most out of the busiest period of the year in terms of parcel flow.
With a network of 1,200+ carrier and retailer agnostic click&collect locations across the UK, Parcelly is prioritising customer convenience by putting control back in the hands of consumers. Our innovative smartphone app is designed to enable seamless delivery of online purchases whilst providing superior customer experience. Online shoppers can collect their purchases at a Parcelly location near their home, office or wherever is most convenient for them, regardless of the retailer they shop with or the carrier that delivers it.
Parcelly offers a variety of benefits for the entire supply chain. Our solution integrates seamlessly with online retailers and corporate partners, offering immediate cost efficiencies and consumer choice. Logistic partners benefit from our open loop PUDO locations and on-demand click&collect network growth wherever required. We also provide smart, real time storage capacity information as well as intelligent return logistics data plus real-time customer feedback which allow continued consumer experience optimisation. If you are interested in exciting partnership opportunities with Parcelly please CONTACT US.
We really enjoyed being part of the Peak Connect event and would like to thank IMRG again for inviting us to take part in the panel session.