Parcel Peak is here! To help you navigate this busy period seamlessly, we have put together a list of our Top Tips that will contribute to a successful parcel peak this year.
1) Compliant scanning- always CHECK-IN parcel drop-offs and CHECK-OUT parcel collections
Staying on top of your parcels in-store is essential. Please ensure to always Check-IN items when dropped off and always Check-OUT items when collected. With our new in-app user experience, scanning parcels has never been better!
If you can’t scan a parcel due to a damaged barcode, you can submit a photo to us through the 'Submit Item Feedback' button in the app. Please make sure to take two photos of the entire label, one to Check-IN the parcel and one to Check-OUT.
2) Store and organise your parcels securely
Having a dedicated storage area that is secure, organised, and accessible only by your staff is key to efficient parcel management.
We recommend keeping two separate areas for parcels: one for driver collections and one for customer collections, for ease.
3) Driver identification
Always identify the drivers at your store. Drivers from carriers DHL and UPS will always be wearing their uniforms. Drivers from carrier APC are not always required to, therefore it is always vital to identify the driver to ensure that only authorised personnel handle parcels. Feel free to ask the courier to show their ID before handing over parcels.
Similarly, UPS now operates Monday-Saturday so be aware of drivers visiting your store on Saturdays!
4) Store visibility
Make sure your services are known in your community by displaying your Parcelly marketing materials prominently. This builds trust and awareness for your customers and drivers, while also serving as a marketing opportunity.
If you’d like additional advertising materials please do get in touch with us.
5) Make sure your Parcelly device is always fully charged and updated to the latest version of the Parcelly App- V5 (728)
Keep your Parcelly device charged as well as updated to the latest app version. A reliable device is crucial for efficient parcel management, especially during peak periods. Every parcel counts!
6) Make sure all of your staff are trained to use the Parcelly device.
Training all staff members to use the Parcelly device ensures that everyone can contribute to a well-coordinated operation and that you are paid the correct commission for your services.
7) Know your labels
Due to our carrier-agnostic capabilities, the Parcelly app can interpret a variety of different parcel labels/ barcodes. Depending on the carriers your store operates, you might be seeing multiple different labels every day, so it’s important to know those associated with your Parcelly partnership.
- DHL barcodes start with JJD…
- APC barcodes will be 18 digits. The label will also say 'Parcelly Redirect' and have a CON number, for example, 0001013
- UPS barcodes start with 1Z…
8) Make sure you are aware of all the carriers that operate from your location.
Stay informed about the carriers operating from your location. Parcelly is carrier agnostic, meaning you may receive DHL, APC or UPS shipments. Understanding their specific requirements will help you anticipate and manage the influx of parcels more effectively.
9) Make sure we have your most recent contact details and opening hours.
Keep us in the loop with any changes to your contact details or opening hours so that we can provide you with the support you need during the busiest time of the year.
10) Contact the Parcelly Support team if in doubt.
If you have any questions or encounter any problems, don't hesitate to reach out to our Parcelly Support Team on 0203 813 7868. Our dedicated support team is here to assist you throughout Parcel Peak 2024.
By implementing these Top 10 Tips, you can position your location for a successful parcel peak during this festive season. Together, let's make this holiday season a seamless and successful one for your business and the entire logistics network!
