While others spent #PancakeDay indulging in Nutella soaked pancakes, we spent our Tuesday discussing the latest industry trends at the Customer-Centric Delivery Conference.
Held at the Hilton London Kensington, the room was filled with senior delegates from a diverse range of backgrounds ranging from eCommerce, Distribution, Logistics and Supply Chain to Retail and Operations Management. With a very well executed agenda, this was the ideal setting for networking with peers.
An impressive speaker line-up made up of industry experts from leading brands such as John Lewis, Sky, Tesco and more, provided the opportunity to exchange case-studies and expertise. According to a poll by online retailers, what customers valued the most was: certainty and convenience – which is music to our ears since Parcelly’s core mission is to provide control and convenience over the first and last-mile to consumers.
'Click&Collect volumes are expected to grow from 26.1% to 35% in 2017'
– Wioletta Bogus, Head of Operations and Customer Care - Glossybox
The above statistics underline that demand for a service such as Parcelly will continue to grow. 66% of customers said they were highly likely to switch to a different retailer if they had a poor click&collect experience. Our service not only creates convenience and control for consumers, but also helps create a better relationship between the retailer and consumer.
Despite online sales figures soaring, 67.45% of online shopping carts are abandoned - according to Baymard Institute. Retailers must tailor their service to customers’ needs in order to stay ahead of their competitors, as well as leveraging latest innovations, technologies and future trends. Parcelly helps online retailers to efficiently manage the first and last-mile with our easy-to-use mobile app and carrier-retailer agnostic business model. This in return creates a stronger bond and increased satisfaction rates with customers, thus increasing cart conversions and drive repeat sales.
‘62% of consumers would pay a premium for a premium delivery option’
– Nicole Mazza, Head of Business Development – Stuart
With customers willing to pay for a more convenient and seamless last mile service, what’s stopping us from catering to that? Nothing. With over 900+ click&collect locations nationwide, Parcelly offers convenience and control at a very competitive rate with partnership opportunities along the entire supply chain. Find out more about Parcelly partnership benefits HERE.