Parcelly’s CEO and Founder, Sebastian Steinhauser took part in an insightful panel discussion last week at The Future of E-Commerce Delivery Conference. Hosted by Marketforce at the Hilton Tower Bridge in London, attendees included representatives from ebay, asos, Tesco, Nike and our business partners what3words and Quiqup.
The conference looked at topics including customer expectations, operational efficiency, urban logistics, cross-border e-commerce, and innovation in both the last mile and fulfilment.
Image: Conference Hall at the Hilton Tower Bridge, London and the event programme
Sebastian, alongside representatives from Yodel and Citizens Advice, took the stage to discuss their panel topic 'Bridging online and offline: creating a seamless e-commerce experience'. Points addressed during the panel can be seen below:
• Other discussions focused on the use of subscription models in ecommerce and how these can help to gather valuable consumer data, for example preferences in regards to convenient time-slots for home deliveries, as well as the benefits of delivery subscription models such as amazon Prime
• The panel looked at who is managing the consumer relationship and how the delivery experience can influence consumer behaviour including repeat purchases and brand loyalty
• Panel members also discussed the importance of technology in driving efficiency throughout the delivery and fufilment process
• Finally, discussions stressed the importance of control, certainty, choice, and convenience to today’s consumers
Image: Parcelly CEO and Founder Sebastian takes the stage for the 'Bridging online and offline' panel discussion
"For us, a seamless e-Commerce experience is about putting customers in control of their parcel deliveries by providing the right delivery options. Nowadays it is so easy to make an online purchase, so why are shipping processes often so complex? 54% of UK shoppers have said they would choose one retailer over another if the right delivery options were not provided. With in-store and click&collect options remaining the top expectation of this group, retailers and carriers have the opportunity to improve their customer experience by providing choice and convenience through carrier agnostic PUDO services and on-demand or timed delivery options. Certainty is crucial for today’s online shoppers and is also a huge driver of brand loyalty and repeat sales. More importantly, research has also found that the modern online shopper is willing to pay for bespoke, environmentally friendly or responsible delivery solutions."
- Sebastian Steinhauser, CEO & Founder at Parcelly
The Future of E-Commerce Delivery Conference was a thought-provoking event and provided a great opportunity for us to network with like-minded members of the delivery and e-Commerce industries.
Parcelly always strive to stay at the forefront of delivery innovation and we see the future of delivery logistics having a greater focus on customer convenience and on-demand deliveries. This is why we recently launched another industry first, creating a unique hyper-local mini-warehousing service using our parcel collection network across greater London. The service is designed to work with any online retailer, and our pilot will see selected No Ordinary Suit flash sale items delivered to customers’ home addresses in under 60 minutes. Find out more about this new service HERE.
Our recently launched international shipping solution in collaboration with Eurosender also puts customer convenience first, allowing consumers to drop off parcels at their local Parcelly location to be shipped internationally, eliminating the need for consumers to wait at home for their parcel pick-up.
If your business is interested in exploring partnership opportunities with Parcelly, please CONTACT us directly.