Published by Parcelly Team
 • 12 January 2018


Welcome to Premier, Mackenzie General Store, the family business that has been under the same owner for over 40 years now. The store has always been a convenience store, but since the Patel Family took over, it has been through a lot of changes and more than doubled in size! There are a lot of changes still to come in the coming months, for example a coffee & sandwich shop will be added at one corner of the store to enhance customer experience...

Chosen for their amazing, quick customer service, Premier has provided a great Parcelly service since day one, and we had a great time talking with Store Manager, Mr. Dharmesh and finding out more about him.

 Parcelly LOM Mackenzie General Store profile 

So, what is your favourite thing about managing the store?

My parents own the shop, but I am the one who manages it. My favourite part is the customer interaction, for sure! Because we have been here for so long, our customers are pretty much always the same one and we already know them by their names. It is always lovely to get to chat with them and it is also a great way to develop a good wavelength to make sure every customer is satisfied.

What do you enjoy doing in your spare time?

Oh, what football, of course! Although we are so close to the Arsenal stadium and all my family supports Arsenal, I am a big Tottenham Hotspur supporter. I always go to the games when I have the chance. I also love to travel, just been to India to visit the family over the Christmas break, but my ideal holiday would be going to the beach. I cannot wait to have the chance to go to Brazil and experience the Carnival in Rio de Janeiro, it looks amazing!

If you could bring any celebrity to your store, who would you bring?

The Spurs boys, without thinking! That would be amazing if they come to my store, although I do not think they would be around this area, sadly...

Parcelly LOM Mackenzie General Store collage 

Location:  92 – 94 Mackenzie Road, London N7 8RE
Opening Times:  Monday – Friday: 7:00 – 20:30; Saturday: 8:00 – 20:30; Sunday: 8:00 - 18:00


The Parcelly service is great, super straight forward and the app is extremely customer friendly.  I never had any issue using the app and the only time I contacted the customer service, in order to know more about the ‘No Parcelly ID’ feature, they were very friendly and helpful.  My overall experience has been great, and I would definitely recommend it to a friend.

- Mr. Dharmesh, Store Owner

Congratulations again to Premier, Mackenzie General Store and a big THANK YOU for being such a great business partner and contributing towards Parcelly’s vision!

Parcelly aims to give business owners full control over their parcel flow, offering them the ability to modify the number of parcels they wish to receive, as well as the option to control the size of the parcels received – all in real time via the app. This means that regardless of the storage capacity or nature of your business, we welcome you to join our parcel collection network and benefit from new customers, additional footfall to your store as well as an additional revenue stream.

If your business is interested in joining our nationwide network and becoming a Parcelly location for Click&Collect and/or Key Exchange services, please do not hesitate to CONTACT US.


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