The safety of our Parcelly Location partners, clients and customers is key at this time as cases of COVID-19 continue to increase. 

In line with government guidelines gov.uk/coronavirus, we want to encourage all our customers to only leave their homes for 'food, health reasons or work'. While ensuring our quality standards, we've made the call to take our 'Single Collection' and 'Subscription' services offline for the time being. This will allow us to focus all efforts on keeping our service working well for all our customers. We hope to be back to normal service as soon as possible. A huge thank you for your patience and understanding.  For questions, please contact us via our support page or [email protected] *

'Single Collection' and 'Subscription' parcels in transit: are highly likely to be undeliverable due to the constantly changing situation and restrictions and hence will be returned to sender. Please check your tracking information for further detail. 

All 'Single Collection' and 'Subscription' parcels in store: will be kept and stored securely until we inform you that we are back to normal service to enable your collection. 

We are working hard to answer customer and partnerships calls, but you may experience longer than usual wait times over the phone as we take precautions to keep our staff safe during the UK Coronavirus outbreak. 

* Please note: This service change ONLY affects consumer parcel bookings made via our Parcelly Consumer app. Parcel transactions related to our Retail-, Logistics- or Corporate partners are not affected.