OUR PRIVACY POLICY

We are committed to protecting and respecting your privacy

Privacy Policy

Parcelly Limited ("We") are committed to protecting and respecting your privacy.

This policy (together with our terms and conditions and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 2018, the General Data Protection Regulation (Regulation (EU) 2016/679) and any replacement or amending legislation, the data controller is Parcelly Ltd, a company registered in England and Wales under company number 09012349 and with our registered office at Parcelly Limited, 207 Regent Street, 3rd Floor, London England, W1B 3HH.

 

INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following data about you:

Information you give us

You may give us information about you by filling in forms on the Parcelly app (“our app”) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our app, subscribe to our service, search for a Parcelly Location, place a Booking on our app, track an order and observe and change its status, share the app address and experience via social media, contact customer service and when you report a problem with our app. The information you give us may include your full name, full address, e-mail address and phone number, financial and credit card information, date of birth and password. Please note that after your payment has been received we do not retain any payment information. The information you give us may include:

  • Contact Information” - your name, address, e-mail address and phone number.
  • Payment Information” - financial and credit card information, personal description and photograph.
  • Marketing and Communications Information” your preferences in receiving marketing from us and our third parties and your communication preferences

Information we collect about you

With regard to each of your visits to our site we may automatically collect the following information:

  • technical information”, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, app version, iOS version, device type, screen size and scale, time zone setting, browser plug-in types and versions, operating system and platform;
  • information about your visit” including the full Uniform Resource Locators (URL) clickstream to, through and from our app (including date and time); services you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

Information we receive from other sources

We may receive information about you if you use any other websites or apps we operate or other services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this app. We may also work from time to time with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them. Please see the section below regarding the uses made of your information.

We are not responsible for any personal data you provide to the seller of goods delivered using our app or to any other third party to whom you provide your personal data save for as expressly provided for in our Terms and Conditions or on our App or Website. Please note that online retailers with whom you place your order for goods have their own privacy policies and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

 

USES MADE OF THE INFORMATION

We use information held about you in the following ways:

By law, we can only use personal information about you on a limited number of defined bases - the “lawful bases”.  The lawful bases are as follows:

  1. The data subject has consented to such use.
  2. The use is necessary for the performance of a contract with the data subject.
  3. The use is necessary for compliance with a legal obligation that we owe.
  4. The use is necessary to protect the vital interests of the data subject or another person.
  5. The use is necessary for the performance of a task carried out in the public interest, or in the exercise of official authority.
  6. The use is necessary for the purposes of legitimate interests of us or a third party (except where such interests are overridden by your fundamental rights and interests).

Of particular concern to us are the bases identified in 1, 2, 3 and 6 above.

The table below shows what uses we make of the information we collect and what category of information is involved in that use. It also shows what lawful bases are applicable to each use:

Use/Activity

Data Required

Lawful Basis

To register you as a customer

Contact Information

Performance of a Contract

To process your order, including to:

(a)   Provide you with updates in relation to your booking;

(b)  Manage payments, fees and charges;

(c)   Collect and recover money owed to us

Contact Information

Payment Information

Performance of a Contract

Necessary for our legitimate interest (to recover debts due to us)

To manage our relationship with you which will include:

(a)    Notifying you about changes to our terms or privacy policy

(b)    Asking you to leave a review or take a survey

Contact Information

Marketing and Communications Information

Performance of a Contract

Necessary to comply with a legal obligation

Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)

To enable you to partake in a prize draw, competition or complete a survey

Contact Information

Marketing and Communications Information

Performance of a Contract

Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)

To administer and protect our business and this website and our app (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) 

Contact Information

Technical Information

Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

Necessary to comply with a legal obligation

To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you

Contact Information

Marketing and Communications Information

Technical Information

Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)

To use data analytics to improve our website, app products/services, marketing, customer relationships and experiences

Technical Information

Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website and app updated and relevant, to develop our business and to inform our marketing strategy)

To make suggestions and recommendations to you about goods or services that may be of interest to you including from time to the goods or services of third parties.

Contact Information

Technical Information

Payment Information

Marketing and Communications Information

Consent (in respect of any third party marketing)

Necessary for our legitimate interests (to develop our products/services and grow our business)

 

DISCLOSURE OF YOUR INFORMATION

Pursuant to the uses set out in the table above, we may share your information with selected third parties including:

  • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If Parcelly Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of www.parcelly.com/terms-and-conditions and other agreements;
  • To protect the rights, property, or safety of Parcelly Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

We will only share the minimum information necessary for the purpose (which will never include any special category data without your consent) and will seek your express consent to share identifying information outside of above organisations or outside of the EEA (save for in the circumstances set out above).

 

WHERE WE STORE YOUR PERSONAL DATA

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site or app, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site or app; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

 

YOUR RIGHTS

You have the following rights under law in respect of your personal information:

  • The right to be informed about the collection and use of your personal information;
  • The right of access to your information to verify the legality of our use of it;
  • The right to request that inaccurate or incomplete information about you is rectified;
  • The right to request the deletion or removal of your information where there is no further reason for us to use it;
  • The right to restrict the use of your information;
  • The right to obtain and reuse the information that we have about you for your own purposes;
  • The right to object to certain uses (such as for marketing purposes); and
  • The right not to be subject to a decision that has a legal effect on you that has been based on an automated decision.

Should you wish to exercise any of these rights, you may do so at any time by writing to us at the address given below.  We will respond to any request to exercise any of these rights promptly, and in any event within 30 days.

If you feel that your rights have been breached in any way, you should contact us at the address given below, or lodge an official complaint with the Information Commissioner’s Office.

You have the right to ask us not to process your personal data for marketing purposes. We will ask for your consent (before collecting your data) if we wish to use your data for such purposes or if we wish to disclose your information to any third party for such purposes. You can update your marketing preferences at any time by contacting our This email address is being protected from spambots. You need JavaScript enabled to view it. at any time.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

 

ACCESS TO INFORMATION

Your information will be filed and stored by us for a period of 6 years from the date on which you submit your order or register your details with us.

 

CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our privacy policy in the future will be posted on the app and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

 

CONTACT

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to our This email address is being protected from spambots. You need JavaScript enabled to view it..