Our location partner app is not available on the App or Playstore. Please contact your account manager or our Support to provide you with a unique download link. 

Your Commission Payment Date is at the end of the third full week of each calendar month. Payment will be for the previous month's billing.

If you cannot scan the parcel label, please use the 'Submit Item Feedback' feature which will allow you to submit a photo of the label. Of course, you will be paid in full for this transaction, as any scan or item feedback counts as a compliant scan. 

You are paid the full commission amount per parcel, as per your Supply of Services Agreement with us. Please note, that parcel commissions might vary from carrier to carrier and can be subject to changes, which we will communicate to you in writing.

With this new innovative feature, the intuitive nature of the app remains unchanged. In simple words, there is no need to learn a new process or retrain your staff members. The new feature allows you to understand how Split Commissions are calculated. Please find the examples of a parcel Check-IN here and a parcel Check-OUT here. 

We can provide our standard poster and window stickers, but also offer tailored solutions, including Pavements signs, Flags or Storefront design. Please contact your account manager or our Support team to learn more about the available options and order on demand. 

Simply open the Parcelly App, tap the blue Check-IN button and follow the instructions on the app screens. You can also watch the following tutorial. 

Simply open the Parcelly App, tap the blue Check-IN button and follow the instructions on the app screens. You can also watch the following tutorial. 

Unfortunately, barcodes can sometimes be damaged in transit or are compromised due to poor print quality. You can process any item by tapping the Check-IN button on the dashboard and by pressing the ITEM FEEDBACK button visible in the following screen. Our system will process the picture you take and do the rest.

Unfortunately, barcodes can sometimes be damaged in transit or compromised due to poor print quality. You can process any item by tapping the Check-OUT button on the dashboard and by pressing the ITEM FEEDBACK button visible in the following screen. Our system will process the picture you take and do the rest.

All you need for your parcel collection is your 6-digit alphanumeric Parcelly ID which is mentioned in the notification you received from us. If you don’t have your Parcelly ID, as long as your name on your ID matches the parcel, you can collect with that. 

Arranging the delivery to a parcel shop (Parcelly location) or rearranging a home delivery is entirely controlled by the associated carrier of your parcel, and we are unable to change this on your behalf. Please get in touch with the parcel carrier to make any changes to the delivery method. Simply follow the carrier’s Customer Service page for further details. 

- DHL Express 

- APC Overnight 

- UPS UK 

The time you are given to collect your parcel from a Parcelly Location is defined by the associated carrier that delivered the shipment and we are unable to change that time window. If you are unable to collect your parcel before the defined time limit, please contact the respective carrier to request a change of your "pick-up time window". Please note that after the defined pick-up time window your parcel will be collected by the carrier and returned to the sender. 

- DHL Express 

- APC Overnight 

- UPS UK 

Arranging the time of delivery to a parcel shop (Parcelly location) or changing any personal details is entirely controlled by the associated carrier of your parcel and we are unable to change your delivery or pick-up preferences. Please get in touch with the parcel carrier to request a change of your delivery method.  

- DHL Express 

- APC Overnight 

- UPS UK 

Arranging the delivery to a parcel shop (Parcelly location) or rearranging a home delivery is entirely controlled by the associated carrier of your parcel. We are unable to change your delivery preferences. Please get in touch with the parcel carrier to make any changes to the delivery method. 

- DHL Express 

- APC Overnight 

- UPS UK 

Once the parcel has been allocated to a Parcelly collection point and has arrived in-store, you will receive an email and text message to the contact details you shared with the online retailer at the time of purchase (if you have provided these details during the order process). 

You can follow the parcel on the carrier’s tracking website. Please get in touch with the parcel carrier for an update on the current status of your parcel or wait for the delivery to be completed. 

- DHL Express 

- APC Overnight 

- UPS UK 

If a parcel is not collected during the time allocated by the carrier, it will be returned to the carrier. If you did not request this return, please get in touch with the parcel carrier to identify your shipment and arrange a re-delivery to your home address. 

- DHL Express 

- APC Overnight 

- UPS UK 

If you require more information regarding your parcel delivery, please contact your parcel carrier directly 

- DHL Express 

- APC Overnight 

- UPS UK 

Our consumer service ceased in 2020, we notified all existing subscribers and paid booking customers in Jan 2021 and Dec 2021 that the deadline to either unsubscribe or to utilise paid bookings would be 01.01.2022. We also added a goodwill grace period from 01.01.2022 to 30.11.2022. Since then, our consumer services have been terminated. 

You can still use our more than 4,500 UK, Ireland, and German collection points. Simply order online and have your parcel delivered by one of our associated carrier partners. Whilst the Parcelly consumer app is no longer supported and is not available on the App Store or Play Store, you can now process parcel collections and returns simply via the notifications and collection information we share with you by text and email. 

Parcelly provides parcel shop services only, we do not operate any parcel lockers or boxes.  Please get in touch with the carrier who is handling the collection or delivery of your parcel if you have any further questions.   

Yes, someone else can collect your parcel from the Parcelly location on your behalf if the person can provide your proof of ID and correct Parcelly ID (Collection code). 

The time you have to collect your parcel from a Parcelly Location is carrier specific and therefore depends on the courier that delivered your parcel to the Parcelly location. Collection times can also vary depending on the online retailer you purchased from, the delivery method you selected and other external factors. On average you have 2-7 days to collect your parcel (terms and conditions apply). 

Yes in principle. Parcel returns via a Parcelly location are carrier specific and therefore depend on the delivery method that was arranged by the online retailer you have purchased from. Return options might also depend on the delivery method you selected at check-out and other external factors. Please contact the online retailer to confirm your available return options before dropping off a parcel in one of our Parcelly Locations (terms and conditions apply). 

Parcelly is not involved in the actual distribution or carriage of your parcel. Hence please refer to the sender of the parcel or check the parcel tracking facilities of the distributor (if applicable). 

Deliveries to Parcelly locations are stored in pre-approved, secure storage areas at the Parcelly location itself. In the event that your parcel is lost, stolen or damaged by the Parcelly location, we may be able to compensate you to the value of your article and a maximum value of £50. If you have chosen to pay for additional compensation cover, you may qualify for compensation to the value of your article and a maximum value of £200. Claims must be made within 28 days of your delivery date and include any photographs or packaging as evidence of the damage. 

All personal data processed by our system is controlled by the associated carrier of your parcel.  

Parcelly Ltd is appointed Data Processor for all parcel carriers as we do not determine the purposes nor the means of the processing of your data. 

According to the European Union’s (EU) General Data Protection Regulation (GDPR), the decision to provide access to or to delete personal information is to be made by the Controller, not the Processor. The Controller directs their Processors as to what should happen to the data with written instruction. Furthermore, the GDPR prohibits the Processor from acting on their own accord with the Controller’s data. 

Please contact the entity you provided your data to. Any requests from our associated parcel carriers will prompt a deletion of data in our system.